Terms and Conditions
Liability Waiver
By participating in any class or event organized by Bat Haus, I acknowledge and agree to the following:
Bat Haus is not responsible for any damage, loss, or theft of personal property brought onto its premises.
Bat Haus is not liable for any physical injuries sustained during participation in its classes or events.
I accept full responsibility for any damages, injuries, or losses, whether to my personal property or to myself, that may occur while attending or participating in classes and/or events organized by Bat Haus.
I hereby release Bat Haus, its owners, staff, and affiliates from any and all claims, demands, actions, or causes of action arising out of or connected to my participation in these activities.
By participating, I affirm that I have read, understood, and agree to the terms of this liability waiver.
Photo & Video Release
I grant Bat Haus full and unrestricted rights to capture, use, and publish any photographs or videos taken during classes, events, or on Bat Haus premises. These images and videos may be used for promotional purposes, including but not limited to social media, newsletters, blogs, websites, and other marketing materials.
I understand that these images and videos may be used to showcase the vibrant experiences at Bat Haus and consent to their use without the expectation of compensation or further approval.
Refund Policy
Bat Haus offers full refunds for cancellations made at least 72 hours prior to the scheduled class. Requests must be submitted in writing. If you miss the 72-hour window, you’re welcome to transfer your ticket to a friend—tickets are fully transferable. To request a refund or coordinate a ticket transfer, please email us at hi@bathaus.com.
Extra Piece Policy
During class, participants are welcome to create one additional piece beyond the standard class allocation. Please note that an extra fee of $45 will apply for each additional piece. This fee covers the cost of extra materials, glazing, and firing. If you would like to make an additional piece, kindly inform your instructor at the start of the class so arrangements can be made. Payment for the extra piece will be required before the end of the session.
Pickup Policy
The process of completing your pottery pieces takes approximately 4–5 weeks. Once your pieces are ready for pickup, you will receive an email with a link to a Google appointment schedule, allowing you to choose a convenient date and time for collection.
Remake Policy
At Bat Haus, we understand that sometimes ceramic pieces may crack during the firing process. If this happens, participants are entitled to one complimentary remake session to create a new piece. To schedule your free remake session, please email hi@bathaus.com, and we’ll assist you in booking a time that works for you. We’re here to ensure you have a fulfilling and enjoyable experience!
No Shipment and Storage Policy
All pottery pieces created during our classes must be picked up in person from Bat Haus, as we do not offer shipping services for any ceramics.
Once your pieces are ready, you will be notified via email. Finished pieces will be stored at Bat Haus for up to two months from the notification date. After this time frame, unclaimed pieces will be discarded to make room for new work. Please plan to collect your items within this period. If you have any questions or need assistance, feel free to contact us at hi@bathaus.com. Thank you for your understanding!